Effective application of modern security procedures is highly dependent on fluent, consistent communication between security officers and their team members, as well as security officers and their clients. It is a standard expectation of the industry that security officers be able to deliver concise verbal and written documentation in order to provide an optimal service. This is an umbrella expectation that is applied to all services in public and private sectors, on small and large scales.

Security companies commonly operate on a hierarchical structure based on levels of seniority. Decisions are often passed from the top ranking downwards and reports and instruction are passed through these levels as required. As an officer within a security company, the person you report to will generally be the same person you receive instruction from.

Depending on the procedures undertaken by your employer, the client you are working for, the nature of the industry they are working in, and also the nature of the message in question, you may be instructed to communicate using the following methodologies:

  • Incident/Occurrence Reports
  • Letters/Notices
  • Standard Operating Procedures
  • Messages/Memorandums
  • Verbal Instructions
  • Handwritten reports
  • Telephone calls
  • Mobile SMS
  • Radio
  • Email

So what barriers to effective communication can occur within the workplace or security industry?

Barriers, or elements that cause disruption to the receiving and understanding of a message can come in many forms. It is imperative as a security officer that you can learn to anticipate and work around them. These barriers may present as the following:

  • Language
  • Poor handwriting
  • Nerves
  • Background noise
  • Cultural Differences
  • Drugs and alcohol
  • Ineffective or malfunctioning equipment
  • Ambiguity

When communicating in the security industry always be aware of the following:

  • Confirm understanding of all communication – follow up if you are unsure of anything.
  • Consider your body language – the way you stand and manage your body contributes greatly to in-person communication.
  • How you say something is as important as what you say – consider your tone and delivery.
  • If a message needs to be recorded, verbal communication may not be sufficient – Any formal instruction should be written down and recorded when and where possible.


Diamond Protection Pty Ltd (Diamond) is a leading provider of security, emergency and training services. Established in 1995, this Australian owned and operated company is committed to leading the way – to be the standard of excellence. Diamond operates an internationally certified Integrated Management System (IMS) incorporating ISO accreditation for Quality (ISO 9001:2008), Occupational Health & Safety (AS/NZS 4801 & OHSAS18001:2007) and Environmental Management (ISO 14001:2004) Systems. The company has placed significant importance in continual improvement and commitment to the community and environment.

Diamond works closely with clients throughout Australia and beyond to provide security audits, security guards / officers, patrols, risk management, emergency service officers, safety officers, life support and nationally recognised training courses in partnership with Australian government and private Registered Training Organisations.

Visit our website at www.diamondprotection.com, call our team on 1300 669 155 or email: info@diamondprotection.com to outline your specific requirements.